Related Articles
How do I terminate a tenancy?
Q. How do I terminate a tenancy? Steps to resolve: Navigate to the tenancy that you wish to terminate and click 'Set tenancy end' Move out date: Here you can enter the date the tenant intends to vacate the room. Reason: Here you can use the drop down ...
My account does not show my tenancy
If you have signed up to COHO but your account doesn't show any information of your tenancy, this is usually a result of signing up for COHO without following the link propertly, or following the link but navigating away from COHO. Steps to resolve ...
My tenant's account does not show their tenancy
If your tenant has signed up to COHO but their account doesn't show any information of the tenancy, this is usually a result of signing up for COHO without following the link, or following the link but navigating away from COHO. Steps to resolve 1) ...
Amending deposit record or adding deposit record on adding tenancy
There may be circumstances where the deposit type needs to be changed or, when adding a tenancy to COHO in the first instance, you need to add a deposit record to the tenants rent schedule. Changing the Deposit type Navigate to the tenancy / room ...
I have an unassigned payment on a tenancy. What does this mean and how do I rectify this?
Q. I have an unassigned payment on a tenancy. What does this mean and how do I rectify this? Unassigned payments occur in COHO when a payment has been logged but not assigned to a specific rent due record. Steps to resolve: Log into your account and ...