API: Application Programming Interface.
Applicant: Word used to describe a prospective tenant going through the onboarding process.
AST (tenancy agreement): Assured Shorthold Tenancy.
CC: or Carbon Copy is the header used to enter an email address for the message to be copied into.
Compliance: The collective name for all compliance documents.
CSV: or comma-separated value is the file type name when exporting a spreadsheet.
EICR: Electrical Installation Condition Report.
EPC: Energy Performance Certificate.
Fixed Term: The duration of a tenancy agreement or mortgage term.
GSC: Gas Safety Certificate.
HMO: House of Multiple Occupancy.
iCal: This is the commonly used term for generating a calendar link.
Medium: The means of which to complete something.
Onboarding: The process of taking on a new tenant which would include things like referencing and tenancy agreement signing.
Organization: The account or company name.
PAT: Portable Appliance Testing.
Panel: Used to describe the key features or areas in COHO.
Periodic: Used to describe a tenant once their tenancy agreement date has expired.
Portfolio: The collection of properties being owned or managed.
Recipients: The person that receives something.
Short-term Let: A property that is leased for a short period of time. Holiday Lets and AirBnB are short-term lets.
Single Let: A single tenancy dwelling or buy-to-let usually occupied by families.
SMS: Short Message Service. This is the text messaging service that allows the exchange of short text messages between mobile devices.
TDS: Tenancy Deposit Scheme.
Virtual Assistant (VA): A virtual assistant is an administrator giving support remotely.